Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
moreofless
Level 7

Your device is overheating - HDMI Extender form does not work

I got the overheating message. I searched and found the HDMI Extender form. I filled in all the information but the "submit" button does not function. Why?

https://my.roku.com/hdmi

0 Kudos
11 REPLIES 11\
RokuKariza-D
Roku Employee
Roku Employee

Re: Your device is overheating - HDMI Extender form does not work

Hello @moreofless

We're here to help!

When inputting the serial number, make sure to put zeros instead of the letter O. To know your device's exact serial number, navigate to Settings System About

If still no luck, reply here with the serial number of the affected Roku stick for further assistance.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
moreofless
Level 7

Re: Your device is overheating - HDMI Extender form does not work

SN = YH00CJ184184

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Your device is overheating - HDMI Extender form does not work

@moreofless

Thanks for the update.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your time and patience. Enjoy the rest of the day!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Swellpearz
Level 7

Re: Your device is overheating - HDMI Extender form does not work

I also have this problem
My SN is YH006X626058

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Your device is overheating - HDMI Extender form does not work

Hi @Swellpearz

Thanks for the post.

For clarification, are you having issues ordering a free HDMI extender on our website?

Please let us know so we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Swellpearz
Level 7

Re: Your device is overheating - HDMI Extender form does not work

Yes, when I click the continue button nothing happens

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Your device is overheating - HDMI Extender form does not work

@Swellpearz

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
ELROYDS
Level 7

Re: Your device is overheating - HDMI Extender form does not work

I am also having the same problem.

SN: 21316H260145

0 Kudos
renojim
Community Streaming Expert

Re: Your device is overheating - HDMI Extender form does not work

@ELROYDS, try the serial number that shows under Settings->System->About or copy and paste the serial number that shows under your linked devices at https://my.roku.com

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.