Playback Issues - Audio/Video & Power

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LolaPG
Level 7

YouTube tv may be causing overheating on stick

I suspect streaming YouTube from my iPad Mini to the TV via the Roku Stick (3800X) caused the overheating warning to pop up today. I had a queue of about 7 videos.  After initiating an online chat with Roku, I was able to order an extender cable.  The stick seems to be working fine now that it’s cooled off.  

Later I might try repeating the YouTube scenario to see if it happens again. 

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6 REPLIES 6\
Vasheed
Level 7

Re: YouTube tv may be causing overheating on stick

I have been experiencing the exact same problem.  Overheating only while watching YouTube.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: YouTube tv may be causing overheating on stick

Hello @Vasheed

Thanks for reaching out here in the Community!

To clarify, are you referring to YouTube or YouTube TV? 

You can try the suggested solutions for overheating in this Support article then let us know if there's any difference after: What should I do if the red light is on or I see a “Your device is overheating” warning?

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Shishkarobb
Level 7

Re: YouTube tv may be causing overheating on stick

I'm also experiencing overheating on my Roku Stick when using the YouTube app. I've never had a problem with it until recently, and its only happening with the YouTube app.

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube tv may be causing overheating on stick

@Shishkarobb

Thanks for the post.

We would recommend checking out the troubleshooting pages provided by our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Shishkarobb
Level 7

Re: YouTube tv may be causing overheating on stick


@RokuDanny-R wrote:

@Shishkarobb

Thanks for the post.

We would recommend checking out the troubleshooting pages provided by our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

Please keep us posted what you find out.


Thanks,
Danny


Yeah, been there, done that. It was the first thing I did when it started happening. It's definitely an issue with the YouTube app itself. I can watch any other app for hours with no issues. I watch YouTube for 10-15 minutes, I get the overheating warning. It all started a few days ago when the app wouldn't load at all. I did as the support page recommended- uninstalled the app, ran the system update, and then reinstalled the app. Hasn't been right since.

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RokuMary-F
Roku Employee
Roku Employee

Re: YouTube tv may be causing overheating on stick

Thanks for keeping in touch and for the update, @Shishkarobb.

If you are still having any overheating issues after following the troubleshooting steps previously posted. Please provide the serial number of your Roku device so we can assist further.

Thanks,
Mary

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