Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gweagraff
Level 7

YouTube closed captions not working

I noticed that I have to turn closed captions on every time I go to the YouTube channel. They used to stay on automatically once I signed in and enabled it. Somehow I think it's an issue with the Roku and not an issue with YouTube. Is anyone else experiencing this?

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6 REPLIES 6\
DBDukes
Community Streaming Expert

Re: YouTube closed captions not working

@Gweagraff 

Does it stay in place on other apps? If so, it's the YouTube app.

EDIT: Also, are you logged in to YouTube?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Gweagraff
Level 7

Re: YouTube closed captions not working

Yes it does stay in place on other apps.

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube closed captions not working

@Gweagraff

Thanks for the posts.

We would be more than happy to investigate this issue further should it happen again in the future.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Gweagraff
Level 7

Re: YouTube closed captions not working

I actually tried YouTube on a different device I have and it does the same thing. 

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mpursell
Level 7

Re: YouTube closed captions not working

@RokuDanny-R 
Did this get resolved? I'm having the same issue; every time I login to YouTube, I have to manually enable closed captions. When I watch YouTube on my laptop, it remembers the CC from previous visits. 


Roku TV: 8113X
TCL model: 40S325
Serial number: YK00Y2655672
Device ID: JAA16Y655672
Software version: 10.0.0 build 4214-48

This occurs specifically on the YouTube app (Version 2.21 build 94005087).

I also did the tracker ID (72-424-433), but I don't think it's needed for this issue. 

Please let me know if you need additional information. Thank you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube closed captions not working

@mpursell

Thanks for the post and providing us with your information.

We are currently still investigating this issue. I have passed along your information to the appropriate Roku team to look into further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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