Xfinity says I need to contact Roku for not being able to connect to their app. It stopped working a week ago. Help!
Hi @Co0lteacher,
Welcome to the Roku Community!
We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Xfinity cannot seem to take care of this problem. They said they have tried all they know to do and to contact Roku. I have been without xfinity since 1/18/22.