Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Xfinity DVR’d recordings not visible on Roku

Has anyone experienced recorded programs on Xfinity X1 platform not being visible on Roku device? It seems certain recorded channels do not appear.

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Level 12

Re: Xfinity DVR’d recordings not visible on Roku

I think rokus only play the 'cloud' copy of dvr recordings even if you have a physical dvr box in your home.  And for various reasons, the cloud copies may not match your local copies (the usual reasons being that they age out sooner or are deleted for lack of space, but there may be more).   If you use the phone/tablet streaming app or the web site you also see the cloud recordings so you'll probably see this is not unique to the roku.

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