Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jay113
Level 7

Wont restart

I just received a brand new Roku Express+ aaaand it powers on, it connects to the internet/wifi then it says its going to update the best software (or whatever) aaaand that it will restart. But it doesn't restart. I've unplugged it and redid the process 4 or 5 times. Sane thing every time. 

After it says "it will restart automatically" it does come on for literally 1 second,  but then shuts off.

Did i get a dud?

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boogernose
Level 18

Re: Wont restart

Possibly.

Try it from within the system.

Settings/System/ System update && System restart.

---A problem clearly stated is a problem half solved---.
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