Playback Issues - Audio/Video & Power

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Level 7

Why program streaming pauses, blacks out, or video and audio are not synchronized

Lately when streaming program content on Roku (movies, etc.), the streaming has blacked out or paused, other times the audio and video are not synchronized.  This is very disrupting while watching a video.  Is this something I can fix with my Roku Express?

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Roku Employee
Roku Employee

Re: Why program streaming pauses, blacks out, or video and audio are not synchronized

@msmsd 

Thanks for the note.

We recommend rebooting both your wireless router and your Roku device. Have you tried changing the wireless broadcast channel on the router to see if it resolves your issue?

You can also check out some wireless troubleshooting tips on our Support page here: Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted and we can offer further assistance from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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