Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GrBane
Level 7

Why is this garbage turning itself off on now a constant basis. My cell phone does better.

Express Roku device keeps shutting down less than a year, Dedicated power no connection issues and and not a problem on my end. WHAT IS GOING ON? Its been updated, guality dropped for better streaming but seems the more comercials added the more it fails. Fix it or I post this find out how bad this is and use social media to boycot the **bleep** out of this.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why is this garbage turning itself off on now a constant basis. My cell phone does better.

@GrBane

Thanks for the post.

Can you please specify the issue you are experiencing? When the device shuts down, is there a light on the Roku device? How is the device being powered? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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