Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RHUSA
Level 7

Why does it pause again by itself?

When I pause a program for a while, then unpause it, the program plays for about a minute and then re-pauses by itself. This never used to happen so why now?

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10 REPLIES 10\
StreamerUser
Community Streaming Expert

Re: Why does it pause again by itself?

Is there a particular app you experience this with?

YouTube TV perhaps?

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RHUSA
Level 7

Re: Why does it pause again by itself?

I think it happens with whatever I'm watching and pause for a few minutes. I'll test it more but definitely when watching YouTube TV.

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StreamerUser
Community Streaming Expert

Re: Why does it pause again by itself?

This is a known issue with the YTTV app.

You should contact YTTV CS about it:  https://support.google.com/youtubetv/gethelp

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RHUSA
Level 7

Re: Why does it pause again by itself?

Will do, thanks. 

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Micbetman6
Level 7

Re: Why does it pause again by itself?

This is also happening to my roku/ remote. It pauses while I watch tv and will press play and turn itself on while I’m not using it so therefore it isn’t a certain app. It’s brand new. Less than a week old. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why does it pause again by itself?

Hey @Micbetman6

Thanks for posting here in the Community!

We would recommend starting with the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

If the issue persists after the suggestion above, please reply here with the serial number of your Roku device. It can be located in Settings > System > About.

Keep us posted.

All the best,
Kariza

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Micbetman6
Level 7

Re: Why does it pause again by itself?

It’s still happening. 
model: 3930RW- Roku Express

seriek number- X00400XX0S94

 

still pausing/ playing at random times. No way it’s somebody using the app either. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why does it pause again by itself?

Thanks, @Micbetman6

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

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Micbetman6
Level 7

Re: Why does it pause again by itself?

I still have not heard back and the roku is still not working. 

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