Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Daniel798896
Level 7

Why do I keep getting sent to home screen?

So I go into any app Hulu, Netflix, Tubi, Roku Channel anything and it plays for like 5 to 10mins but then it send me back to the home screen by itself, why? I've tried to restart my Roku player and I've even did my internet, what's wrong? 

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17 REPLIES 17\
jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

Me too, any channel after a few minutes. Restarted, wall power, still happening 

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RokuMary-F
Roku Employee
Roku Employee

Re: Why do I keep getting sent to home screen?

Hi @ Daniel798896 @jimmynitcher,

Thanks for posting in the Roku Community! I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing: Are you using a Roku TV or a Roku device? If you have a Roku device, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please let us know and we'll continue assisting you from there!

Regards,
Mary

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jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

Thankyou but why would it work for ages on that TV and now not work?

I have no other TV and it only has one HDMI port.

I have moved flat and had to be reconnected to the same provider could that have anything to do with it ?

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jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

Its a ROKU express

3930EU

X00400DRYTGG

9.4 BUILD 4210-AE

ID S010298RYTGG

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ddragoon
Level 7

Launching Disney+ just takes me back to home screen on Roku Premiere+

On Roku Premiere+ (4630x is the model# I think), Disney+ channel was working fine until 4 or 5 days ago.  Now when I click the channel from the home screen, it shows the Disney+ logo for a few seconds, then takes me back to the home screen.  All other channels stream video just fine.  Have tried uninstalling and reinstalling the channel, rebooting the device, resetting the internet modem, etc.  Anyone else having this issue and / or have any tips to get it to work.  I even called Disney+ support and they have not been able to resolve it yet, have a case open with them as well. 

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jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

Hello? Have you given up, its still doing it ever 3 minutes or so , completely useless 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why do I keep getting sent to home screen?

Hey @jimmynitcher @ddragoon 

Please accept our apologies for any inconvenience this has caused.

Can you please provide and fill out the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

I put that info above!

It happens to all channels

jimmynitcher
Level 8

Re: Why do I keep getting sent to home screen?

OK BT Sport (£25 a month) is Build 1.0 version 7

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