Playback Issues - Audio/Video & Power

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lsukp
Level 7

Whole picture shaking and device resetting

For the past few weeks my picture on my TV would start shaking and then my entire Roku device would reset and it would take a while before it would come back on. This wasn’t a problem until recently it’s becoming more and more frequent. The sound also has started to cut into a lot of interference and static which I can’t figure out how to fix. Has anyone else had these issues or can anyone help me?

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Whole picture shaking and device resetting

Hi @lsukp,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. 

A few questions here to better understand what you're experiencing: Does the issue only occur on a specific channel or all channels on your Roku device? What Roku model device are you using? 

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue? 

Have you try to restart your device from Settings>System>System restart? (For Roku TV Settings>System>Power>System restart). 

Please let us know and we'll continue assisting you from there!

Regards,
Mary

 

 

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