Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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breichart
Level 7

When using Plex, the video go in slow motion, then speeds up to become synced, then repeats.

When I'm trying to watch a video in Plex, the video will go in slow motion, then a few seconds later, it goes into double speed. It does this non-stop. Some videos, the video runs so far behind, the audio is still going and it never catches up. Do I have a fault Roku or do I need to purchase a different version? I have the Roku Express 3930.

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breichart
Level 7

Re: When using Plex, the video go in slow motion, then speeds up to become synced, then repeats.

So, I just tried everything on my Roku Express (3900 series) and it works perfectly. Is the Roku 3930 a broken model or do I just have a bad one?

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