Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GloriaS
Level 7

When streaming programs on Roku, occasionally the video stops, but audio continues

For about a month now the Roku has periodically paused the video playback when streaming, but the audio continues to play.  The video remains as a still image, and does not move until I press the key on the remote to advance the image.  At that point it will resume playing the video, and the video will be in sync with the audio.  This has happened at least a dozen times now.

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RokuDanny-R
Roku Employee
Roku Employee

Re: When streaming programs on Roku, occasionally the video stops, but audio continues

@GloriaS

Thanks for the post.

Is this issue happening on a specific channel or does it happen on every channel that you play content as well?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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