Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Rfh1957
Level 7

What should I do if I see a “HDCP Error Detected” message

This topic may have been posted before, but specific to me, I can't find an answer.  I have a Roku 3, and a Panasonic Viera LCD 37" TV from about 2009.  Have never had any problems with Roku.  Today, I added the Apple channel, and it worked when I set it up, but when I turned the TV back on later, I got the HDCP error detected message.  I followed the instructions for unplugging the HDMI cable from both the TV and Roku device, plugged it back into both, and I still get the same screen.  So, I can't even delete the Apple channel to see if that's the problem.  Any suggestions?

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atc98092
Community Streaming Expert

Re: What should I do if I see a “HDCP Error Detected” message

I wouldn't expect the ATV channel to be an issue if it's not even running. HDCP errors tend to be one of three things. The HDMI ports have dirt/dust in them, blocking the connection, the HDMI cable has failed, or one of the devices has a hardware failure. Your TV is pretty old, as is your Roku 3. There are two versions of the Roku 3, one released in 2013 and the other in 2015. The older one is no longer supported, but since you could install ATV it's likely the newer one.

So, three things to try: using a different HDMI cable, after ensuring the ports are all clean, connecting the Roku to a different TV as a test, and connecting something else to your TV to see if the port still works. 

If the Roku doesn't work on a different TV, it's likely suffered some sort of hardware failure, and replacement is the only option. If it works fine on a different TV, then the Roku isn't the issue, and you have to look elsewhere. 

Dan

Roku Community Streaming Expert

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JessicaC
Level 7

Re: What should I do if I see a “HDCP Error Detected” message

Well, I’m having the same issue as you’ve been having... Our TVs & Rokus are approximately the same ages. I was wondering if you’ve been able to resolve your problem? If so, what did you do? We’ve done everything you’ve done & I’m gonna try the suggestions that came in one of the responses to your comments tomorrow. Hopefully, that’ll fix it... but if not, what else did you try? Thank you, & everyone’s comments though!!

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Kambo
Level 7

Re: What should I do if I see a “HDCP Error Detected” message

We’re having the same problem and the strange thing is it happened to both our boxes on the same day. Could there have been an update and now our TVs are not able to keep up? They are older TVs. I just find it crazy that it happened to both our boxes on different TVs on the same day. I doubt the cords went out in the same day, and I already tried a new cord to no avail. Any answers?

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Brunsqueen
Level 7

Re: What should I do if I see a “HDCP Error Detected” message

We are having the same issue but with only a few apps. The ones that won't work on the ROKU are working just fine on other devices so we know they aren't the issue. We can't seem to find any help and our ROKU premiere doesn't qualify for speaking with a real person. Does anyone have any advice? I am going to try posting this on the site as its own subject as well just in case what we are having problems with is different. Thanks for any help!

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RokuKariza-D
Roku Employee
Roku Employee

Re: What should I do if I see a “HDCP Error Detected” message

Hi @Kambo @Brunsqueen

Thanks for letting us know about the issue you're experiencing.

We would recommend starting with the troubleshooting steps provided in this Support article: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Keep us posted if there's any difference after. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Brunsqueen
Level 7

Re: What should I do if I see a “HDCP Error Detected” message

Hello there, we have exhausted all troubleshooting material prior to posting. We don't have any clue what to do next and don't have anyone we can contact. We have watched videos, read and tried every suggestion with no luck. The apps work fine on all other devices. The three that don't work are peacock, Hulu and Disney plus. They were working earlier on Wednesday and then it looks like there was an update at 4:30 and it didn't work after that. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: What should I do if I see a “HDCP Error Detected” message

@Brunsqueen

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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