Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

What is happening?

This has started the past several days on all of our Roku devices.  We will be watching a program and the commercial will pause and not move forward.  We can not get back to the program without having to get out and back in.  And at times, the commercial will end but pause on the final screen of the commercial but the sound continues and we can hear the program that we were watching.

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Level 17

Re: What is happening?

Lots of recent complaints involving problems going into and out of commercials on the Hulu channel. What channel or channels cause your problem?
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  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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