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Playback Issues - Audio/Video & Power

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lancegowens
Level 7
‎06-07-2020 12:14 PM

What is happening?

This has started the past several days on all of our Roku devices.  We will be watching a program and the commercial will pause and not move forward.  We can not get back to the program without having to get out and back in.  And at times, the commercial will end but pause on the final screen of the commercial but the sound continues and we can hear the program that we were watching.

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makaiguy
Community Streaming Expert
‎06-08-2020 07:35 AM

Re: What is happening?

Lots of recent complaints involving problems going into and out of commercials on the Hulu channel. What channel or channels cause your problem?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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