Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bginfl
Level 7

What Happened to Amazon Prime Video and 5.1DD Audio?

  I’ve been using a Roku box 4670x with an HDMI extractor for a while with an optical cable to my older Denon 5700 receiver.  I’ve always gotten 5.1DD on Amazon Prime Video  as well as the new Apple TV+.  I’ve just recently noticed however that I’m no longer getting sound in 5.1DD on Amazon Prime anymore but I am still getting DD on Apple+    I’ve tried almost every combination of settings on the Roku audio settings without luck.  Though it seems Apple will come through DD on almost any setting I pick. 
  So something has definitely changed within the last 20 days or so.   I do not think I ever got DD5.1 on Netflix but I may have just not watched much on there recently.  Could this be something related to the latest software update?  Very frustrated!!!

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3 Replies
boogernose
Level 18

Re: What Happened to Amazon Prime Video and 5.1DD Audio?

I have had some powerful Audiophile type systems for years now.....

I really think Stereo is as good an experience as any. A Stereo setting

should enable all of your speakers and sound fine.

This is an opinion piece of course.

I think 5.1 is doomed from the gitgo.

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: What Happened to Amazon Prime Video and 5.1DD Audio?

Sounds like a question for Amazon rather than Roku.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.
bginfl
Level 7

Re: What Happened to Amazon Prime Video and 5.1DD Audio?

  Maybe, but it happened after Roku did a software update about 15 days ago.   I'll see if I can reach out to Amazon though.

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