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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dani14386
Level 7
‎12-02-2020 08:46 PM

Went to turn tv on and I get nothing but a blue screen

I can hear the buttons sound when I use the remote but no pic haven't been able to get it on a show but it obviously has Audio cause I can hear sound from me clicking through the buttons

 

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renojim
Level 21
‎12-03-2020 12:09 AM

Re: Went to turn tv on and I get nothing but a blue screen

That's probably an HDCP (copy protection) problem.  Try unplugging and plugging the HDMI cable back in; try a different cable; try a different HDMI input on your TV; try unplugging the power from your Roku for several seconds and plugging it back in; try unplugging the power from your TV for several seconds and plugging it back in.  That's about all I can think of.

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