Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jcampagna42
Level 7

Weird Channel Logos pop up

I get a screen pops up infrequently when watching Heartland on Netflix. It looks like a slide and it contains the logos of other streaming channels (PBS, Crackle, ABC, Sky News, etc) I can make it disappear by hitting the back button. Software is up to date. Any ideas? . Samsung TV, about 8 years old. Roku Premiere, about 2 years old. 

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Weird Channel Logos pop up

I suspect it's your smart TV overlaying your content with its own promo stuff.

You can test this by hitting your Home button on your Roku when this happens. If the Roku returns to the Home Screen and the ad overlay continues, that would confirm this.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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jcampagna42
Level 7

Re: Weird Channel Logos pop up

Not a smart tv, which is why I have the Roku. But, I will try your solution. 

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