Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Volume

My remote works and I have a picture but no sound.  On the screen it shows my volume going up but still no sound.  Is something possibly set up wrong or is my tv defective. 

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Roku Employee
Roku Employee

Re: Volume

@Mersch34 

Thanks for the post.

Have you tried using a different HDMI port on your TV as well as switching out the HDMI cable used to connect your device? For troubleshooting purposes, have you also tried plugging in your device into another TV to see if you experience the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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