Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TLB22
Level 7

Volume of ads is unreasonably high

Is there a way to adjust the volume of ads? Some of the ads are so incredibly loud, I have to mute them until the show resumes. It has woken up a sleeping baby.  It is not just a normal increase like commercials have always been. It is a large degree higher. 

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Volume of ads is unreasonably high

Hi @TLB22.

Thanks for bringing this to our attention!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help you. What channel are you watching when this occurs and the specific ad that was playing too loudly? 

Please keep us posted.
Regards,
Mary

0 Kudos