Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Volume of ads is unreasonably high

Is there a way to adjust the volume of ads? Some of the ads are so incredibly loud, I have to mute them until the show resumes. It has woken up a sleeping baby.  It is not just a normal increase like commercials have always been. It is a large degree higher. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Volume of ads is unreasonably high

Hi @TLB22.

Thanks for bringing this to our attention!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help you. What channel are you watching when this occurs and the specific ad that was playing too loudly? 

Please keep us posted.

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