Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GiaGia1234
Level 7

Volume louder on commercials

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I just purchased a roku media player & the volume goes up SUPER loud when some commercials come on what can be done? All channels have ads

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Community Manager
Community Manager

Re: Sound

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Hi there! 

As @atc98092  mentioned, content source audio formatting/leveling is determined by each channel provider themselves. If you are running into an issue with audio inside a particular channel, you'll want to contact that channel provider directly to report the issue, and specify the content or specific commercials/ads that you experienced the issue with. 

On supported models of Roku devices, we offer a feature called 'Volume Modes' which aims to help in situations like these. If supported on your model, during playback of any content press the * key on your remote, and look for 'Volume Mode' in the lefthand menu. Try enabling 'Leveling' to see if this helps reduce the volume level inconsistency. See more about Volume Modes here

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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atc98092
Level 13

Re: Sound

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The Roku has no control over the audio of any streaming channel. In fact the only audio control in a Roku is the volume level of the sound make when you press a button on the remote. 

The provider of that channel is the only one that can address such issues. I agree that many providers do a poor job with the audio balancing levels. I say this as someone who has done sound mixing for live events for over 25 years. 

Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Sound

Jump to solution

Hi there! 

As @atc98092  mentioned, content source audio formatting/leveling is determined by each channel provider themselves. If you are running into an issue with audio inside a particular channel, you'll want to contact that channel provider directly to report the issue, and specify the content or specific commercials/ads that you experienced the issue with. 

On supported models of Roku devices, we offer a feature called 'Volume Modes' which aims to help in situations like these. If supported on your model, during playback of any content press the * key on your remote, and look for 'Volume Mode' in the lefthand menu. Try enabling 'Leveling' to see if this helps reduce the volume level inconsistency. See more about Volume Modes here

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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