really disappointed with Roku support. i've gotten 3 emails with 'we've added an update to your support request...'. what the heck does that mean? anyway, i think i've identified the problem - which is some kind of interference due to the 10.0 software update with Sonos products. I disconnected sonos as my primary audio source (just unplugged it and switched to TV speakers) and that got rid of the pop up. i then plugged the sonos back in, switched the audio source, and the sound worked - without the pop up. but of course, nothing is that simple.... so now my sonos remote, which still changes the channels on various streaming apps properly, does not control my audio. for that i need to use my Sonos app (even the roku app doesn't work). Does anyone have a quick fix for this?
If you are still experiencing this issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of the issue
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We appreciate you reaching out to the Roku community!
Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? Can you please provide your device model and your software version, found under Home > Settings > System > About? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
Once we have this information, we will be able to assist you further.