Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Clare
Level 8

Volume indicator keeps popping up on screen

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I've  had the roku streambar for a couple of months and in the last few days the volume indicator keeps coming up on the screen when i'm flicking through the channels or on netflix scrolling through things, its quite annoying, any idea how to stop this?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Volume indicator keeps popping up on screen

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Hi everyone,

Thanks for the posts and providing us with your information.

We believe we have identified the issue and expect this issue to be resolved in a future update. We appreciate your patience regarding this issue in the meantime.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

41 Replies
dcl2785
Level 8

Volume keeps flashing after 10.0 firmware update

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My Roku Smart Soundbar updated itself to 10.0 again last night. Had the same issue a few weeks back and was able to downgrade to the previous firmware version. Can’t downgrade now. Each time I change an app or channel, the volume overlay pops up automatically. It will flash as many as 3 times. Wish you could just turn the volume display off but there doesn’t appear to an option anywhere. Anyone else seeing this same issue on their end and how to resolve? Factory reset doesn’t fix it either. 

David18
Level 8

Re: Volume keeps flashing after 10.0 firmware update

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Same problem here with my Roku Streambar. For example, if I'm watching anything with commercial breaks, the volume display shows up in the top right when screen goes to black, again when the commercial starts, and yet again when show resumes. It started happening tonight (4/28). It's infuriating and annoying enough that I might return the Roku Streambar and look at other options. Unacceptable as it is. 

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Swim500
Level 7

Re: Volume keeps flashing after 10.0 firmware update

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Same issue with my roku streambar since update to 10.0.  constantly popping up in between commercials, every time video starts on any app, etc.  Annoying as heck.  Tried power cycle, restart and factory reset.  All to no avail.  Hope a solution is found soon because this is very annoying..

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KC614
Level 8

Re: Volume keeps flashing after 10.0 firmware update

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Yep, have this same issue since just updating to the OS10 update with the Streambar and it's so annoying. See no way of turning it off. It never did this before the update unless I adjusted the volume level. 

EDIT - Few hours after posting this, it may have been fixed. I did not get an update but I do not see this occuring as of now...

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Swim500
Level 7

Re: Volume keeps flashing after 10.0 firmware update

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Still having the issue with mine, even with a restart and power cycle.  Anyone else see the problem going away?

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dcl2785
Level 8

Re: Volume keeps flashing after 10.0 firmware update

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It hasn’t been fixed on my end. Tried rolling back the firmware again today and couldn’t. So frustrating. 

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David18
Level 8

Re: Volume keeps flashing after 10.0 firmware update

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Nope. I did a full system reset, to no avail. All that got me was having to log into all my streaming services again.

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DBDukes
Level 16

Re: Volume indicator keeps popping up on screen

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I had a family member that experienced something similar. It was the volume indicator showing, or sometimes muting. It was a different device than yours, but one that used the same remote. It never happened with me, though. Her cause may not be your cause, but it might be worth checking out.

She and I held the remote differently. I hold the remote over my hand, in the palm/fingers of my hand, and use my thumb to press the buttons.

hold-remote-under.jpeg

She held the remote under her hand, by the thumb and fingers, and used her index finger to press the buttons.

hold-remote-over.png

Might this be the cause of the issue?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Clare
Level 8

Re: Volume indicator keeps popping up on screen

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Thanks for the reply, it makes no difference how the remote is held, I've even tried my old Roku express remote and the same thing happens, it's just something that's started in the last day or two...