Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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David18
Level 8

Re: Volume indicator keeps popping up on screen

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-Roku device model: 9102RW - Roku Streambar
-serial number: YL002P788660
-device ID: B110D2788660
-software OS/version: 10.0.0 * build 4192-95

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ChessCheeseChoc
Level 7

Re: Volume indicator keeps popping up on screen

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Have the same problem. Volume indicator coming on screen every few minutes.

First noticed watching  Apple TV (Mosquito Coast).

Model 9102EU

S/N YLO097694087

Device ID 2E1089694087

SOFTWARE 10.0.0 build 4192-95
(will have to do tracker I’d when I watch something else).

Thanks

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ericmpls4427
Level 7

Re: Volume indicator keeps popping up on screen

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Exactly what Happens to me. Anyone have any updates?

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ericmpls4427
Level 7

Re: Volume indicator keeps popping up on screen

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@RokuDanny-R  Where do we send this information?

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DBDukes
Community Streaming Expert

Re: Volume indicator keeps popping up on screen

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@ericmpls4427 wrote:

@RokuDanny-R  Where do we send this information?


I sent him a PM.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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EACalhoun
Level 9

Re: Volume keeps flashing after 10.0 firmware update

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Same here and it started with the 10.0 update on my 9102R Streambar . It happens at several - but not ALL - instances of hitting the remote's back button. It's typically when "backing out" of playing video, as opposed to using the back button to maneuver menu items, etc. At other times, it happens when hitting OK, but typically when "OK" is to start a video and the volume level "icon" remains up for the momentary buffer until the video starts. And as others have stated, the same volume "icon" pops up when an ad break commences during VOD content. 

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EACalhoun
Level 9

Re: Volume indicator keeps popping up on screen

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Same issue here - here are responses to requested support info: 

-Device model: 9102R Streambar
-Serial number: YLOOAKO85305
-Device ID: 2A109AO85305
-Software OS/version: 10.0.0 build 4192-95
-Does this issue occur on a specific channel? No, I have sampled and duplicated the issue on several of my Roku channels, including content on The ROKU CHANNEL.
-Tracker ID: 05-186-672
-Issue and Steps to Reproduce: Issue is the on-screen Volume level icon (indicator) popping up, even when volume level is NOT being changed. Occurs during or toward the end of the short buffering period when video starts playing; also when using the "BACK" button to leave currently playing video. And while the issue still involves "video", it happens during the inserted "ad break" initiation and begins again when the ad break ends, returning to video of desired program.
-Image of the issue - I actually have 2 videos at the following YouTube links. They show volume icon appearing at video start and when I used the Roku remote's BACK button to exit the same video:

Video 1: https://youtu.be/VP5ABjwXkuo

Video 2: https://youtu.be/oxn6FlayWaA

 

RokuDanny-R
Roku Employee
Roku Employee

Re: Volume indicator keeps popping up on screen

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Hi everyone,

Thanks for the posts and providing us with your information.

We believe we have identified the issue and expect this issue to be resolved in a future update. We appreciate your patience regarding this issue in the meantime.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Clare
Level 8

Re: Volume indicator keeps popping up on screen

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@RokuDanny-R 

thank you for your help

I've just done the latest update and am pleased to say that this issue is fixed.

EACalhoun
Level 9

Re: Volume indicator keeps popping up on screen

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I got and applied an update today and the issue looks resolved. Thank you.

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