Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Volume control on remote stopped working

I was using my Roku remote (RC127) side button volume controls to control my Okyo reciever's volume while using my Roku+ stick plugged into an HDMI port in my Okyo reciever.

The Roku software just updated this evening, and, now the remote side button volume control doesn't work - but the volume control DOES still work when I use the voice command feature of the remote.

What happened? How can the voice command still work but not the volume side buttons on the remote?

Issue # 89-437-874
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11 Replies
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Level 20

Re: Volume control on remote stopped working

Check your Settings/System/Control other devices menu to see of System Audio Control became unchecked for some reason. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Volume control on remote stopped working

When I go to Settings/System/Control other devices, the only choice is "1-touch play". While it seems unrelated to my issue, I'm game for anything, so, since it WAS selected, so I deselected it.

Neither selected or deselected "1-touch play" allowed me to re-gain volume control with the side buttons on the remote.

Still only can control the volume through the remote voice command. Thanks for the idea, though. I appreciate the input of this forum.
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Level 20

Re: Volume control on remote stopped working

Yeah, worth a shot. Can't explain why, but it sounds like the remote has experienced a failure for some reason. Most likely just coincidental to the power outage, since the remote has no connection at all to home power. Stranger things have happened...

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Volume control on remote stopped working

Here's what fixed mine volume controls not working on my ROKU remote. I used the TV's original remote to adjust the volume up and then tried the ROKU remote and it started working.  Hope this helps someone else.

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Level 7

Re: Volume control on remote stopped working

The volume stopped working on mine as well and here is what worked for me.  Go to Settings/Remotes & devices/Remotes/Remote(in use)/Set up remote for TV control/TV power & volume can be controlled with your ROKU remote

It will then ask you "Is music playing?" Continue to answer yes until music stops then answer no.

Should be all set to go.

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Level 8

Re: Volume control on remote stopped working

I had the same problem with the volume control on my Roku Ultra.  After setting up remote for TV control/TV power & volume the volume control started working again.  However now when using the Roku power button, the TV is switched off, but the receiver remains on.  The Roku does power on the TV and Receiver, just not off.  This problem started after a Roku System Update on May 3rd.

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Level 7

Re: Volume control on remote stopped working

I have a Roku 3 that does the same thing.  The receiver does not go off immediately but it does eventually go off.  I also have a Roku HD/4K/HDR streaming stick which is the one that the volume stopped working on. It is working fine now.  If you find a way to turn off both your tv and receiver on your Ultra please let me know as it might work for my Roku 3.  Thanks

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Level 7

Re: Volume control on remote stopped working

This is happening to me too with my Roku Ultra (4660, 4661, 4662 series) .  I do the Settings, Remotes and Devices, Remote (In Use), and Set Up for TV Control as well and it works, but the next day, I'll turn on my Ultra , the volume will work, then if I go into an app, it stops working.  I repeat that process, but it doesn't work.  I had to restart the system, then do all that again.  What a P.I.A.!!  The new update is the worst!

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Level 7

Re: Volume control on remote stopped working

I did that but it states it won't work with a Sharp TV.  Funny because it's been working with this same TV for over a year.   I even bought a new remote but this one won't allow volume control either.

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