Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lexielyn65
Level 7

Re: Voice Description

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I think you solved the problem!! It fixed mine. Thanks!!

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Jillig
Level 7

Re: Voice Description

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I’m having this issue now too!!! Nothing is working. Please help!!!

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Lexielyn65
Level 7

Re: Voice Description

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Click the * 
Go to audio track

There are two English’s to choose from. 
One has the background voices and other does not. 

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Lexielyn65
Level 7

Re: Voice Description

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This fixed mine! Thank you!

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burtt
Level 7

Re: Voice Description

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I have this happen on my ROKU but it is only happening on my spectrum app and on

the Big Bang Theory on TBS. No other channel or program.

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Gr8pimpin
Level 7

Re: Voice Description

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Yeah, i tried that months ago when I noticed this happening.

When I change the setting from ENGLISH* to ENGLISH it reverts back. Won’t save it.

i videoed this and sent to support, but they blow off my support tickets every time.

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Melissabrown041
Level 7

Re: Voice Description

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So annoying 

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vinh
Level 8

Re: Voice Description

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On my Roku, model SE, there isn't a Settings/Accessibility menu.

While watching an ABC show, I pressed the * key as others have suggested. That brings up Closed Captions <off>, press down to Audio Language <blank>, press left and it's still <blank>, but the descriptive audio is gone. I think the options are there, just not visible.

 

Jhanks64
Level 7

Re: Voice Description

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I finally stopped it on the ABC App.  I changed the language from *English to English #2.  There was three options and the 2nd "English" fixed it.  Now, it only shows "default" as a choice and I can't change it

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Tboone
Level 7

Re: Voice Description

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I am having same problem. It was fine 2 nights ago. Roku stick plus. Several shows on ABC. The beauty and the baker

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