I started having this issue last night while watching a couple of different shows on the ABC app. The Rookie, The Baker and the Beauty, and another show, just to see if it was doing the same thing. ALL shows on ABC except American Idol were having the same thing with the voice description. I then tried other network apps (CBS, NBC), but none of them are having this issue. I sure hope that a fix is found soon! The descriptions are incredibly irritating for a sighted person.
Hi Tanner, my Roku began having the issue with the descriptive narrative a few days ago, while watching The Rookie, then The Baker and the Beauty, both on the ABC app. Never had this issue until around 05/20/2020, and have been a Roku user for around 10 years now, and have been watching the ABC app for quite some time, no issues. I am hoping that you can help me get this incredibly annoying issue fixed, as it totally ruins my favorite shows!
Try, while your movie is playing, press the down arrow on your remote then scroll up to subtitles then to audio and languages. Change the language from English (US) to English. On mine narrator stopped. Hope this works for you.