Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
cshutch
Level 8

Voice Description

Jump to solution

Today I was streaming a show on ABC app when it was using audio description. I'm not talking about the guide. It was narrating what the actors were physically doing. I do not have any idea how to turn off. I checked ABC and the show I was watching does have this feature. I am using version 9.2. Help

1 Solution

Accepted Solutions
Highlighted
Wglynn
Level 7

Re: Voice Description

Jump to solution

Drove me crazy for a few days. To correct. Hit star on roku. Go to accessibility. Then captioning track. Select *English instead of english. Fixed mine.

View solution in original post

0 Kudos
16 Replies
Highlighted
Beckala1
Level 7

Re: Voice Description

Jump to solution

I am having the same issue. Someone help please!

0 Kudos
Highlighted
renojim
Level 13

Re: Voice Description

Jump to solution

I haven't used that channel, but try press the * button on your remote and see if there's a choice of audio track.

 

-JT

0 Kudos
Highlighted
Kristinuhhh
Level 7

Re: Voice Description

Jump to solution

Same thing here is happening.  Reseting to factory default didn't fix it. Redownloading the app also didn't fix it.  

0 Kudos
Highlighted
cshutch
Level 8

Re: Voice Description

Jump to solution

Yes, I have used *. It only goes to CC and when you go into accessibility, it does give you the option of turning the voice guide off/on. But that is different than the voice description, which is comes from the broadcast. Most TV's can turn off but since we're using the Roku to stream, the Roku needs to have this option.

0 Kudos
Highlighted
cshutch
Level 8

Re: Voice Description

Jump to solution

After chatting with Roku support and ABC support. I have been informed that there is a known issue with ABC's Roku App. ABC said they are working on a fix as it is only happening with Roku. Big thanks to Jessie at Roku Support, sorry for being a jerk.

Highlighted
meek
Level 7

Re: Voice Description

Jump to solution

This is driving me crazy. Thank you for getting to the bottom of the issue. The narration is so distracting.

0 Kudos
Highlighted
tamee1972
Level 7

Re: Voice Description

Jump to solution

It’s all of them abc nbc and cbs on my roku

0 Kudos
Highlighted
Wglynn
Level 7

Re: Voice Description

Jump to solution

Drove me crazy for a few days. To correct. Hit star on roku. Go to accessibility. Then captioning track. Select *English instead of english. Fixed mine.

View solution in original post

0 Kudos
Highlighted
Wglynn
Level 7

Re: Voice Description

Jump to solution

The tv in my bed room. Different model roku. I had to change to track1 to fix problem. 

0 Kudos