Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Videos not playing across streaming services

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For the past week or so, we haven't been able to access Amazon Prime videos. Yesterday, while trying to troubleshoot, I realized that the issue was across streaming services. You can get to the episode you want and press play, but it then goes to a black screen. Looked through help, and couldn't find a topic that seemed similar. Please help!

Thanks!

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Level 17

Re: Videos not playing across streaming services

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Since you say this is happening with more than one channel, the first thing I'd suggest would be to restart your Roku.

Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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3 Replies
Highlighted
Level 17

Re: Videos not playing across streaming services

Jump to solution

Since you say this is happening with more than one channel, the first thing I'd suggest would be to restart your Roku.

Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Level 7

Re: Videos not playing across streaming services

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It worked! Thank you so much! Woman Happy

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Level 7

Re: Videos not playing across streaming services

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No pic on Satellite only sound. Did the restart. It fixed it. Thanks.

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