Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ciscoh
Level 7

Video vanished, but audio remains.

Receiving audio, mid program, the video went blank. There is now audio, but no video on all streaming services. Other two devices are working fine.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Video vanished, but audio remains.

@ciscoh

Thanks for the post.

Is this issue happening only when streaming content in channels or are you unable to view your Home screen as well?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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