Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dbdylon
Level 7

Video stutters on multiple apps since update

I am using a TCL Roku TV. 

I am having a video playback issue where the picture will freeze and then rush forward to the current frame while the audio never stops and plays perfectly  

This is happening on multiple apps including ESPN, Hulu, Disney+ and F1TV. It is not happening if I use an external device such as an amazon fire stick. 

It seems to be an issue with the Roku video player? I have reset network settings and factory reset the tv and it has not made a single difference.

is anyone else experiencing this issue and/or is there a fix?

thanks for the help!

2 REPLIES 2\
jerrymc7
Level 8

Re: Video stutters on multiple apps since update

We have the SAME issue on our new Roku Premiere on some app/channels. 
FXNow, WeTV, but NOT Netflix or any of the monthly pay services.

No issues with NBC or ABC apps either....

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RokuDanny-R
Roku Employee
Roku Employee

Re: Video stutters on multiple apps since update

@jerrymc7

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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