Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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larryk4311
Level 8

Video stops playing...just freezes during the last few minutes of show ending; audio continues fine.

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Hi All...

Was wondering if anyone else has experienced this and possible solutions:  Video stops playing...just freezes during the last few minutes of show ending; audio continues fine.  I'm watching the 'Favorite Sitcoms' channel and the 2 shows that immediately come to mind are 'Hogan's Heroes' and 'Gomer Pyle'....either show...any episode.   What started as a minor inconvenience has developed into a huge annoyance.  Should I be contacting Favorite Sitcoms, and is that even possible?  Many advance thanks for all suggestions.  Larry

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larryk4311
Level 8

Re: Video stops playing...just freezes during the last few minutes of show ending; audio continues f

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Hi makaiguy and thank you so much for your help.  Everything was going smooth and I was following your instructions to the letter.  Got to the end and was ready to reinstall the channel....and it was gone!  Looked everywhere,  but the Favorite Sitcoms channel was MIA.  Dagnabit!  Wish I had more knowledge where all these channels come from anyway, how the content is gathered, how they make any money without paid commercials, etc.   Anyway, thanks again.

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makaiguy
Level 21

Re: Video stops playing...just freezes during the last few minutes of show ending; audio continues f

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When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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larryk4311
Level 8

Re: Video stops playing...just freezes during the last few minutes of show ending; audio continues f

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Hi makaiguy and thank you so much for your help.  Everything was going smooth and I was following your instructions to the letter.  Got to the end and was ready to reinstall the channel....and it was gone!  Looked everywhere,  but the Favorite Sitcoms channel was MIA.  Dagnabit!  Wish I had more knowledge where all these channels come from anyway, how the content is gathered, how they make any money without paid commercials, etc.   Anyway, thanks again.

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makaiguy
Level 21

Re: Video stops playing...just freezes during the last few minutes of show ending; audio continues f

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The channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own The Roku Channel, the Roku Media Player, and several Roku-specific information channels. For everything else Roku just provides the platform on which they run.

I can't find Favorite Sitcoms, either.  It's developer may have withdrawn it.  Or sometimes channels are removed when discovered to be showing material for which they had not obtained the rights.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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larryk4311
Level 8

Re: Video stops playing...just freezes during the last few minutes of show ending; audio continues f

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Yet once again, my thanks.  I promise this will be my final reply, but I have to take advantage of a knowledgeable person while I have him:  These 'Channel owners' you referred to....Where and how do they get their content (shows, movies etc.) and why would they just give it to Roku without any form of compensation?  There certainly doesn't appear to be any shortage of these 'Channel owners'.  I really appreciate your patience; I would like to think others may have been helped by my questions also.  

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