Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SMSensei3
Level 7

Video playback in odd colors when streaming

I turned on my Roku TV to enjoy some weekend watching as per usual, and everything seemed fine menu screens and everything else perfext. However, once  I started playing the episode in the streaming app I was going to use, I noticed the colors were off. It looks as though the contrast is off, and all of the "whites" and brighter colors in the picture, are dark. Almost as though the colors were inverted.

 

It's worth noting, that the picture is fine for every other aspect of the tv. The menus, pictures, and color and eveeything is fine in not only the Roku menu, but the apps I stream from as well. It's only the playback for what I'm trying to stream. I tried to use a few different problems to isolate the issue, but am not sure what could be causing this.

 

Anyone have any ideas what's going on?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Video playback in odd colors when streaming

@SMSensei3

Thanks for the post.

Is this issue happening only on playback of this channel or does it happen on other channel's playback as well? If it only occurs on a specific channel, you'll want to contact the channel provider support directly to inquire further. . Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SMSensei3
Level 7

Re: Video playback in odd colors when streaming

It happened on every channel.

 

As odd as this is going to sound, the very next morning I turned on the tv and everything worked like normal, perfect picture and clarity. I believe there may have been some sort of error with how the channels were receiving what was being streamed, either because of the internet or because of the channels themselves like you mentioned.

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