Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Indigopilot
Level 7

Video play back not working in apps: Hulu, Fandango, Netflix, and Amazon

I can see subtitles and view the picture if Im fast forwarding or rewinding, but I cannot see the video when it is playing normally.  I hear sound and see subtitles but no picture.

3 Replies
ksusnjer
Level 7

Re: Video play back not working in apps: Hulu, Fandango, Netflix, and Amazon

This happened to me also! So strange the video picture is fine, but goes black when play button used. Do you think it's a system glitch? I have a TCL Roku tv 7104X, -TCL model 49S403. NO luck in resetting picture, going to try the factory reset button next. I was hoping to find a way to troubleshoot instead of resetting to factory settings..I hope that will work!.

 

ksusnjer
Level 7

Re: Video play back not working in apps: Hulu, Fandango, Netflix, and Amazon

Update...Resetting to original factory settings heals the problem. All is well...

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ChasWms
Level 8

Re: Video play back not working in apps: Hulu, Fandango, Netflix, and Amazon

I've had a similar problem twice in September 2020 with my TCL Roku TV. The first time, I had a black screen and no audio from my cable STB (HDMI) & simultaneously no video or audio (but menus were fine) in my cable provider's app. A few TV reboots seemed to correct it. The 2nd time, a couple of weeks later, audio & video were missing from the STB and all apps. A couple of reboots restored audio, and a few more restored video as well. Huh??

@https://community.roku.com/t5/Discussions/APPS-LAUNCHING-BUT-NOT-PLAYING-VIDEO-on-Roku-TV/m-p/607057...

@https://www.reddit.com/r/techsupport/comments/hilgvs/tcl_roku_tv_playing_audio_but_no_video/

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