Playback Issues - Audio/Video & Power

[Indigopilot]

I can see subtitles and view the picture if Im fast forwarding or rewinding, but I cannot see the video when it is playing normally.  I hear sound and see subtitles but no picture.

[ksusnjer]

This happened to me also! So strange the video picture is fine, but goes black when play button used. Do you think it's a system glitch? I have a TCL Roku tv 7104X, -TCL model 49S403. NO luck in resetting picture, going to try the factory reset button next. I was hoping to find a way to troubleshoot instead of resetting to factory settings..I hope that will work!.

[ksusnjer]

Update...Resetting to original factory settings heals the problem. All is well...

[ChasWms]

I've had a similar problem twice in September 2020 with my TCL Roku TV. The first time, I had a black screen and no audio from my cable STB (HDMI) & simultaneously no video or audio (but menus were fine) in my cable provider's app. A few TV reboots seemed to correct it. The 2nd time, a couple of weeks later, audio & video were missing from the STB and all apps. A couple of reboots restored audio, and a few more restored video as well. Huh??

@https://community.roku.com/t5/Discussions/APPS-LAUNCHING-BUT-NOT-PLAYING-VIDEO-on-Roku-TV/m-p/607057...

@https://www.reddit.com/r/techsupport/comments/hilgvs/tcl_roku_tv_playing_audio_but_no_video/

[Binhad23]

I’m having the same issue did you get it fixed?