Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Cw5
Level 7

Video goes black

Have had roku express for over a year with no issues, lately the video goes black numerous times while trying to watch something. The audio remains. The only way to get the picture back, is to turn the tv off and on again. This happens on any channel we try watching with streaming. I’ve tried rebooting, restarting, unplugging, checked all cables. Just keeps doing it, seems to happen more frequently as time goes by

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3 Replies
BobS2
Level 7

Re: Video goes black

The video and audio go black, sometimes for a few seconds, other times it lasts longer and sometimes basically stops working and doesn't return.  Tonight (April 16) it happened so frequently and was so bad that we gave up using the Roku.  Thought it was a problem with BritBox, so went to the Roku channel and had the same experience.  Roku needs to fix this fast!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Video goes black

@BobS2

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried using another HDMI port on your TV to see if that helps?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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BobS2
Level 7

Re: Video goes black

Solved the problem by purchasing a $10 remote controlled power cord so that I could turn the Roku Express off and on so it would not be on and heating up when I wasn't using it.

Bob S

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