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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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tracyc
Level 7
‎11-21-2020 01:14 PM

Video begins without Audio for up to 10 seconds

New 2020 ROKU Dolby Vision. Everytime a video is played on Youtube the Audio starts up to 10 seconds after but is in sync. All other streaming devices work perfectly including a ROKU 4k and TCL TV.

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StreamerUser
Level 20
‎11-21-2020 01:38 PM

Re: Video begins without Audio for up to 10 seconds

Assuming you have the latest firmware (9.4.1-4208) - Settings/System/System update/Check now

Make sure you have Settings/Audio/HDMI="Auto passthrough" (NOT auto detect, which is default).

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tracyc
Level 7
‎11-21-2020 01:46 PM

Re: Video begins without Audio for up to 10 seconds

Thank you for quick reply!!! Yes, I've tried each setting over and over . All updates applied also. Complete system resets have been done. Input locations of hdmi have been switched. My old 4k box never had this issue.

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tracyc
Level 7
‎11-21-2020 01:48 PM

Re: Video begins without Audio for up to 10 seconds

https://youtu.be/vOXoQ0N48WA 

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