Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Very poor playback and does not fast forward

Brand new Premier Plus Roku. Very poor customer service as they refuse to answer the phone. Device does not fast forward and has poor playback . How to solve or should I return it as a faulty device 

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