Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jim7
Level 7

Vertical blue lines on video output

I've just bought a new Roku Express, and working out whether I need to return it for a replacement or whether it's just a general Roku problem but finding nothing in the way of support on this.

 

In the menus everything is fine, but as soon as I start playing any kind of video, I get either one or three blue vertical lines on the screen.  I *think* it's three lines for 720p and one for 1080p content, but obviously hard to be sure.  I've tried 2 different TVs and 2 different HDMI cables, but always the same.

 

Is this a known issue, or just need a replacement player?

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