Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rockou
Level 10

Re: Version 9.2.0 Build 4750-46 has serious handshake issue with 4K-60HZ, when connected to AVR’s.

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Our original Ultra had no problem (it is plugged into our Yamaha receiver and then into the tv) but our streaming stick + in the bedroom (plugged directly into the tv) would not get a picture with firmware 9.2.0 4750 unless I changed the aspect ratio and then changed it back again. Even after rebooting the stick it wouldn't get a picture.

Thankfully I saw an update last night yo 9.2.0 4806 and downloaded it to both our Ultra and the streaming stick +.

That solved the issue for the stick and the Ultra still works just fine as always.

4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra 4640 (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
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Stale
Level 8

Re: Version 9.2.0 Build 4750-46 has serious handshake issue with 4K-60HZ, when connected to AVR’s.

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Just updated as well, set it back and all has been good so far.

Thanks TannerD for the help to get attention on this, much appreciated!

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prsianxcrsion
Level 7

Re: Version 9.2.0 Build 4750-46 has serious handshake issue with 4K-60HZ, when connected to AVR’s.

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I am having this handshake issue. Denon X3700h, Roku 4800r, LG CXPUA, HDMI over ethernet. I was having no issues with the prior Roku Ultra model but the Roku Ultra 2020 will give me a "no input" on my TV but I can hear the sounds when I press buttons. It seems AVR transfers over but Roku does not handshake. If I unhook the CAT6 and hook back up, then all is well. This issue occurs when I turn the system on. Once handshake is complete from disrupting the HDMI/connection and reconnecting, all is well.

 

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