Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Update playback

I updated my Roku this morning (2019 Express) after ignoring the prompts to update for about a week. This morning I’m trying to play a program for my toddler and during playback, the home screen appears. We can still hear the audio from the program. We have to select Netflix again, and then it’s paused. My kid is pretty stressed about this and it’s honestly super annoying to keep having to stop doing other things (just trying to do morning chores) to keep coming back and bringing the video back. I can’t imagine how annoying this will be when we sit down to watch something like a movie! 

0 Kudos