Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Unplugged Roku and now it will not turn on

I unplugged my roku express this morning, while it was streaming a show. I went to plug it back in hours later and now the white light is not on. This happened to my last one. I had that one for two years and thought maybe I just blew something in it. I went into my daughters room to get hers, plugged it in and started watching a show, I accidentally unplugged the the cord to this new one and now the white light will not come on. I have pressed the reset button on both and have them both plugged in thinking they are resetting themselves, but I'm not sure. Does this mean I need to wait a while for them to reset or I did I ruin both of them by unplugging them?

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3 Replies
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Roku Employee
Roku Employee

Re: Unplugged Roku and now it will not turn on

@allisonlcoffey 

Thanks for the post.

How are you powering the device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cables and adapter?

Please feel free to send me a PM with this information along with your Roku account email address and your Roku device serial number on the device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Unplugged Roku and now it will not turn on

Similar problem for me. I unplugged my Roku Stick this morning and went to plug it back in. White light IS turned on, but my TV says "source not connected" for every input. So, it seems the power part of the power cord is working, but maybe not the cord itself? I also made sure my HDMI ports work using an HDMI cord and my laptop -- all good. I looked up other solutions online, including unplugging everything, no luck. I also reset my TV. No luck. Thoughts? Is the cord dead? Is the stick dead? I have only had the stick for about a year, so that's a pretty short life. And, this is the first time I unplugged it (I just read Atomic Habits about making bad habits harder, so figured one more step to binging TV was a good idea!), so it's not from over-unplugging. 

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Re: Unplugged Roku and now it will not turn on

Same happened to me this morning. I unplugged my roku ultra and a few hours later went to plug it back in and now it's not turning on. I followed any and all resets I know of along with ones I've found other people try and nothing is happening! I have toddlers and we live because this device please help!

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