Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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slowpez
Level 8

Unable to access Roku beyond the splash screen

When I turned on Roku today it showed a Disney movie splash screen for "Luca".  I have rebooted the TV, the device and it finally came up with the home screen but nothing works.  I cannot access any of the channels or get into settings.  The batteries in the remote are good.  I did another reboot and the splash screen is back.

Any solution?

Susan

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1 REPLY 1\
slowpez
Level 8

Re: Unable to access Roku beyond the splash screen

I fixed the problem by re-pairing the remote.  Not sure why I didn't think to do that before.

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