Solving playback issues

[LKC]

my roku ultra has been making this popping noise, and it is getting much louder. roku doesn’t offer a way to contact them unless it is a issue they deem important: costumer service should be provided for any issue a customer has…what does roku have to say?  

[AvsGunnar]

@LKC 

The popping noises attributed to the Ultra (4800) have been usually attributed to the HDMI cable or the Audio Settings.

From this posting, (https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Static-noise-crack-popping/td-p/4267...), the three remedies found most useful were...

1. replace HDMI cable

2. In Settings, change Audio Mode from Auto Detect to Stereo. (Settings/Audio/Audio Mode/Stereo) followed by a System Restart. (Settings/System/System Restart or Settings/System/Power/System Restart).

3. Move the Ultra away from power supplies that may be causing interference.

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During your troubleshooting, verify that the Ultra is directly connected to your TV, and not running through any audio peripherals like receivers that can be contributing to issue.

[LKC]

Why am I responsible for paying for an adequate hdmi cable? I paid extra for the “ultra” model.

[DBDukes]

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@LKC wrote:

Why am I responsible for paying for an adequate hdmi cable? I paid extra for the “ultra” model.

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Are you saying that numbers 2 and 3 didn't resolve it?

[LKC]

Yes, I tried these options first

[DBDukes]

@LKC 

If the device is defective, and it's under warranty, return it. Either to the store where you bought it, or via the Roku Returns page.

[MADOGRE1975]

I also had this as well, I seem to have stumbled on a fix. Hit the *, Sound Setting, Customize sound mode, Dialogue Enhancement, if AC4 is on turn it off.