Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Ultra 2022 loses cursor control

Suddenly the cursor keys on my Ultra 2022 have stopped working. I can't navigate to anything. I powered the Roku down, waited a few minutes and restarted to the usual animation, but when I got to the homepage nothing had changed.

I just purchased this item yesterday. Have used Rokus for years without much trouble, but this is very frustrating. 

Can anyone help please? Thank you

ON EDIT: I just discovered that I can control the Roku by using the IOS app. The TV is a 55 inch LG C1; OLED55C1PUB



0 Kudos
1 REPLY 1\
Level 7

Re: Ultra 2022 loses cursor control

A further note is that once I started using the cell phone as a controller I regained full use of the Roku remote.

0 Kudos