Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
yorkley
Level 7

UKTV Play crashed Roku stick when selected

Click on UKTV Play and it thinks about statring and then after about 45 seconds the Roku stick reboots.

Once the Roku is up and running you can select UKTV Play and it will work perfectly.

Is anybody else having this issue?

I have deleted and re-added the UKTV Play App.

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: UKTV Play crashed Roku stick when selected

Hi @yorkley,

Thanks for reaching out regarding the issue you are experiencing.

Please make sure that when removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order.

If the issue still persists after removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

Thanks,
Mary

0 Kudos