Playback Issues - Audio/Video & Power

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Narwale723
Level 7

Tv shut off and now it won’t turn back on

I was about to watch Disney+ and then my tv shut off and now it won’t turn back on even thought the red light is still on. I’ve tried to reset and unplug my tv.

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makaiguy
Community Streaming Expert

Re: Tv shut off and now it won’t turn back on

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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