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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ggoz
Level 7
‎08-01-2020 11:22 AM

Turn on roku and it goes to black screen

When i turn on roku i see the roku symbol on the screen and then it goes black.  I saw post about going to settings but how can i go there when the screen is blank?  I have tried everything i can think of.  i unplugged it,  used  a paperclip to push the rest on the back of the roku and even rest my modem.  nothing works

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atc98092
Level 21
‎08-01-2020 03:36 PM

Re: Turn on roku and it goes to black screen

When you attempted the Roku reset, did you hold the button for a minimum of 30 seconds? It doesn't matter what is happening on screen. You have to hold it at least that long for the reset to actually happen.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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