Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Brenahollie
Level 8

This content is available to viewers message

When I open one of my go apps (science, travel, diy and food network) ive already signed into them but it pops up a message saying "this content is available to viewers who recieve "" as part od their pay TV subscription" so I sign out and sign back in. Then I am able to watch my shows or live TV but its short lived because either after a few hours of live TV or a few episodes, it stops playing then that message comes back up. I have to sign out and back in again. Its tedious and its becoming more and more freaqent. How can I fix this glitch? It didnt used to to this to me and its getting so bad that I dont even want to bother with it anymore. And i know someones going to ask My provider is Xfinity and I dont have issues getting it to sign in. Just to stay signed in. Please help!!

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3 Replies
DBDukes
Level 14

Re: This content is available to viewers message

This kind of thing has happened, but isn't really common.

In the old days, all the apps were independent of each other and when this happened, you could often fix it by logging out of the app, removing the app, restarting the Roku, reinstalling the app, and then logging back in.

Today, though, it's more complicated. The above may work if the app you remove/reboot/reinstall is the one with the problem. However, that line of apps utilizes Roku's single sign on process, and it could be that ALL of the apps need to be removed from the device, then all devices restarted, then the app reinstalled.

Try the single method first. If that doesn't work, try the more complex method.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Brenahollie
Level 8

Re: This content is available to viewers message

Yeah I saw other people doing that. So I tried it and it didnt worked. Also checked for an update. None available. Seems like its a glitch in the programing or something. But I havent had an update since I bought my TV's and the only one that gives me the most problems is my smaller roku tv which is the newest of the two. 

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DBDukes
Level 14

Re: This content is available to viewers message

If removing the app from a single device, rebooting, then reinstalling the app didn't work, try the complex method.

Log out of all of the related apps (ALL of those apps that are part of that family of networks) on ALL Roku devices.

Remove ALL of those apps from a Roku device. 

Reboot ALL of the Roku devices.

Reinstall ONE app on one device. Log in. Does it work? Verify on the other Roku devices.

Repeat this for each of the apps from that family.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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