Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

The screen is dark on my roku tv

The screen on my tv is black but if I put a flashlight close to the screen I can see a little. I tried unplugging the tv and waiting but nothing changed. Resetting it didn't change anything either... Please if someone has a solution that would work it would be very kind.

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Level 20

Re: The screen is dark on my roku tv

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue (likely loss of backlight on the screen) that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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