Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kelly6
Level 7

The screen is dark on my roku tv

The screen on my tv is black but if I put a flashlight close to the screen I can see a little. I tried unplugging the tv and waiting but nothing changed. Resetting it didn't change anything either... Please if someone has a solution that would work it would be very kind.

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makaiguy
Community Streaming Expert

Re: The screen is dark on my roku tv

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue (likely loss of backlight on the screen) that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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