Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Delo21
Level 7

The roku stick turns off

My roku sticks keeps turning off. There is no light on my roku and on the tv it’s says it has no input. Then I hit the reset button on the roku stick, the light comes in (white) and it works again. I have a 2021 Sony Bravia tv. 

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1 REPLY 1\
atc98092
Community Streaming Expert

Re: The roku stick turns off

How are you powering your Stick? If you're using the TV's USB port, it might be turning the power off. If you're using the wall power supply, it might be failing. Roku devices don't have an on/off function. If they have power, they are always "on", but might enter a low power mode. You might also try a different screensaver on the Roku. Perhaps something in the one you're using is triggering the video output off.

Instead of pressing the reset button in the Stick, does anything happen if you simply press a button on the Roku remote? 

Exactly what model Stick do you have? I'm just wondering if it's an older one that might be experiencing some sort of internal failure. 

Dan

Roku Community Streaming Expert

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